CII - Suresh Neotia Centre Of Excellence For Leadership

Event:	Workshop on Performing for Business Results
Date:	4th June, 2010
About the Event:	The main objectives of the workshop are To provide a clear understanding on what leads to a strong and vibrant workplace, where people enjoy working and where separations are minimal To establish relationships between improved strength of the workplace, performance and business results To emphasize on the four most critical activities for a manager and the best means of performing these for ensuring outstanding performance and thereby business results. The one day workshop will also provide a focus on how to: Review conventional wisdom Explore the paths to a value driven workplace Align business objectives with teams and individuals Manage people by defining the right outcomes; not the right steps Learn to focus on employee’s strengths and not weaknesses Understand result orientation and challenges to focusing on outcomes The workshop will be totally interactive and the following methodologies will be used: Facilitation with real life examples and a high level of interaction Role-play, group discussions and questionnaire. Live interaction and experience sharing with senior executives of a leadingIndian Corporate The Workshop will be useful for Managers at all levels from various functional areas right up to senior levels and is meant for all those who want to make a significant difference at their workplace and to the business results of their organisations.
Contact Person:	Ms Amrita Paul (9051038380) Email: amrita.paul@cii.in Ms Rajlekha Basu Mallick (9830349924) Email: rajlekha.basu@cii.in Phone No.: +91 33 66140100 Fax: +91 33 66140136
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Event:	Workshop on Skills and Competencies of Customer Relationship Managers in Service Organizations
Date:	11th June 2010
About the Event:	The services sector across all countries-be they developed or developing-is growing much faster than the manufacturing and agricultural sectors. Even in India, the service sector accounts for over half of the country’s GDP, and its share are growing rapidly, at the cost of the other two sectors. With all sub-sectors of the service economy taking on more customers-be they banking, insurance and insurance (BFSI); telecom services; travel, tourism and hospitality; health care and lifestyle (in the broadest sense); retail; education (again, in the broadest sense); repair services for consumer durables; business services such as management consulting, adverting & PR, security, project engineering and construction, and the whole gamut of IT and IT enabled services; and many other sub-sectors- players in the service space-are understandably focusing on customer acquisition. However, in the process, many of these players are perhaps, at best, underestimating the importance of customer relationship management (CRM) and customer retention, and , at worst, ignoring this business function. This workshop seeks to give a broad overview of the basic concepts of services marketing and CRM, and explain, with illustrations from across various service subsectors, the critical importance of CRM, customer retention and customer lifetime value.
Contact Person:	Ms. Saswati Chaudhuri Mobile: 9861560650 Email: saswati.chaudhuri@cii.in Phone No.: +91 33 66140144 Fax: +91 33 66140136
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Event:	Workshop On Team Building
Date:	12th June, 2010
About the Event:	Coming together is the beginning. Keeping together is progress. Working together is success. – Henry Ford WHY THIS WORKSHOP When teams click! they generate extraordinary results. The Apollo team put the first man on the moon. The first personal computers - both the Mac and the IBM - were the creations of small teams. But building and leading a team to effectively accomplish its goals is no easy task. WHO WILL BENEFIT This hands-on workshop provides the ultimate learning experience on team building. The workshop is designed for Project Managers, Departmental Heads, Unit Heads and Team Leaders involved in creating team-based work systems and where success depends on the team members contributing to accomplish challenging goals. KNOWLEDGE & SKILLS GAINED The workshop on "Team Building", will help the participants to learn and put to practice: . 1. What makes a group become a team, and a team becomes self-directing? 2. Identify the components of building and launching a team. 3. Recognize and deploy the skills and strengths of team members. 4. Provide leadership to anticipate issues and facilitate team member interaction. WHAT THE WORKSHOP COVERS Why teams are needed: Group Vs. Team. Team Effectiveness Model. Characteristics of Effective Team Work. Team Formation: Stages in Team Formation, Leadership Role, Problem Solving. Emotional Intelligence and Influencing Skills to Achieve Break Through Results: Understanding Individual and Team Emotions. Handling Difficult Situations, Influencing Performance. World Class Teams in Action: Work Processes. Roles and Responsibilities. Dash Boards for Measurement.
Contact Person:	Ms. Sohini Banerjee Mobile: 9830425693 Email: sohini.banerjee@cii.in Phone No.: +91 33 66140143 Fax: +91 33 66140136
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Event:	Workshop On Business Data Analysis
Date:	15th June, 2010
About the Event:	In today’s world, companies have their databases related to different aspects of functioning. But, analyzing the data properly to get some insights that help in decision making makes this dataset more useful and effective. Extracting key information from data and maneuvering it for predicting future business trends and patterns is absolutely an essentiality for success. Such analysis has applications in all fields like financial markets, retail, travel, telecom, FMCG or marketing research of any product, and even in HR. The programme provides a range of statistical tools for organizing, presenting, analyzing and interpreting business data. The programme primarily focuses on the methods and analytical tools applicable to business. The objective is to understand the essence of modern data analysis with an emphasis on problem solving through exploration of actual business problems with specialized computer software. The program will cover topics like: The program will cover topics like: Understanding the significance of business data analysis Univariate and Bivariate Data Analysis Application of these methods using specialized software Case Study Simple and Multiple Regression and their applications to business using SPSS Who Will Benefit Informed, confident decision-making using timely, accurate information. Validation that the data complies with business rules. Reconciliation of data across disparate systems. Reduction of manual processes and data entry. Quantification, reduction and monitoring of company-wide spending. Ensures data is processed completely, accurately and with integrity. Who Should Attend? Market Research & Consulting Firms Retail Chain firms Managers of FMCG companies dealing with market research/ R&D Financial Analysts, Financial Institutions & Mutual Funds Financial Market Professionals Economic Research/Students, Economists Govt. bodies/ Decision Makers seeking a broader perspective of statistical methods Knowledge & Skills Gained The workshop on "Team Building", will help the participants to learn and put to practice: 1. What makes a group become a team, and a team becomes self-directing? 2. Identify the components of building and launching a team. 3. Recognize and deploy the skills and strengths of team members. 4. Provide leadership to anticipate issues and facilitate team member interaction.
Contact Person:	Ms. Sohini Sarkar Mobile:9038577448 Email:sohini.sarkar@cii.in Phone No.: +91 33 66140100 Fax: +91 33 66140136
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Event:	Seminar on High Performance Leadership
Date:	28th May, 2010
About the Event:	Leadership is the pivotal force behind successful organizations. In the current scenario where working in teams is the preferred organizational structure the need to identify and groom middle level and senior resources to take on leadership roles is of paramount importance. An able leader will motivate his team, delegate the work, and improve the quality and productivity of the team in achieving a common goal. The seminar on High Performance Leadership provides a platform to allow senior management resources to identify and enhance their leadership qualities to take on increased organizational responsibilities. The objectives of the Seminar would be to: Define leadership. Help identify leadership strengths and areas of development. Find synergy between ones personality, operating style and effective leadership techniques. Develop leadership competencies. Understand change management. Help develop emotional intelligence. This seminar is intended for individuals from middle and senior management positions for your company to benefit from participation.
Contact Person:	Ms Amrita Paul (9051038380) Email: amrita.paul@cii.in Ms Rajlekha Basu Mallick (9830349924) Email: rajlekha.basu@cii.in Phone No.: +91 33 66140100 Fax: +91 33 66140136
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Event:	Workshop on Business Profit by Office TPM
Date:	27th May 2010
About the Event:	The effectiveness and productivity of a production system can be increased by improving any activity that supports production. Office TPM is implemented in the administrative and logistic parts of a business in order to increase efficiency and productivity in addition to identification of losses and their elimination. It not only ensures better plant performance by involvement of the employees in supportive activities, but also a healthy work environment. By reduction of administrative and overhead costs namely non-production and non-capital equipment, it leads to higher efficiency through better utilization and organization of the office. Office TPM or Total Productive Maintenance (TPM) on non-shop floor areas is as important as total productive maintenance being implemented in the shop floor area. The support systems for manufacturing need to cater to the requirements with speed and delivery being the key elements. This workshop would focus on the application of the principles of total productive maintenance to the administrative areas of the company and to overcome hidden and unmeasured administrative losses incurred by an organization. The above program will focus on: Understanding the needs of the manufacturing shop, integrating the activities and synchronizing with them Studying the existing system procedures in order to evaluate and modify the current scenario Break the inter department barrier Creating a quality time through reducing time for searching by implementing 1S & 2S Orient towards inventory reduction, cost reduction activity and better management systems / procedures in the office area Who should attend? The Seminar is designed for Functional Heads, Senior Managers & Managers from Stores, Purchase, Accounts, Marketing, Warehouses, HRD & Personnel functions. To obtain full benefits from the programme, organizations may like to nominate three or more participants from their management team. CII invites you to take advantage of this unique workshop and nominate representatives from your organization.
Contact Person:	Ms. Namita Shah Mobile: 9231112341 Email: namita.shah@cii.in Phone No.: +91 33 66140100 Fax: +91 33 66140136
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Event:	Workshop on Driving Excellence in Service Organizations: The Quality Way
Date:	21-22 May, 2010
About the Event:	“Service Quality” has already become the ‘Mission and Philosophy’ statement for most organizations in the services sector. Such organizations are continually focusing on innovative and creative ways to get and retain satisfied customers. In today’s competitive environment, to ensure sustainable growth, a service organization requires to address the short and longer term factors that affect the organization’s success in the market place. Pursuit of sustainable growth and market leadership requires a strong future orientation and a willingness to make long-term commitments to key stakeholders. This workshop would aim to address the deviations in service quality organizations through the EFQM Excellence Model (European Foundation for Quality Management). The course helps to understand the quality management perspectives to make a significant contribution to a service organization’s strategic vision for success. The course introduces the concepts of strategic planning and performance measurement to foster competitiveness using quality management principles. This workshop will focus on:  Why excellence and the use of the EFQM Excellence Model are important to the organization  Assess key strengths and potential gaps in relation to the organization’s stated Vision and Mission  To stimulate creativity, helping to produce ideas for turning other organization’s Good Practices into one’s own unique way of developing and implementing Leadership  To understand how an organization designs, manages and improves its processes in order to support its policy& strategy and fully satisfy and generate increasing value for its customers and other stakeholders. The workshop shall be conducted using discussion, group-work and case-studies. Who Should Attend: 1) Senior Management, Business leaders. 2) CEOs, SBU Heads. 3) Members of Top Management teams from service organizations (e.g. Banks, IT, ITeS, Insurance Companies, Financial Services companies, Travel Agencies, Airlines, Couriers, Cellular services, Hospitals, Car Dealers, Transport Operators, Real Estate Developers, Hotels, Logistic Solutions providers, Media etc. )
Contact Person:	Ms Priyanka Sureka Mobile: 9830651372 Email: priyanka.sureka@cii.in Phone No.: +91 33 66140100 Fax: +91 33 66140136
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Event:	Workshop on Strategic Sourcing and Supplier Management
Date:	23rd March 2010
About the Event:	In today’s competitive environment, we find ourselves in a market where many companies are offering the same products and services. When customers have to decide on which is a better alternative, most of their decision making is then based on to how they are treated as customers by the company. A great company from the consumer’s point of view should be defined as one offering excellent products, or services, giving above average customer service and providing even better support than its’ competitors. It allows a company to build a competitive advantage, create a brand name, and obtain loyalty in their customer base. Global competition today is fierce, and customers who are merely satisfied with your company's products or services will soon be lured away by your competition. The Customer Delight Principle reveals how today's leading marketers consistently retain and grow their customer bases by moving beyond satisfaction to discover and fill each customer's unseen yet essential needs. Delighted customers are those where you anticipate their needs, provide solutions to them before they ask and where you are observing to see if new and/or additional expectations are about to be required. The Workshop provides valuable insights into: •Why having satisfied customers is not good enough – Need to move to "Customer Delight". •Design, organize, plan and execute "Customer Delight" processes. •Why the service a customer receives is dependant on service we give each other as internal customers. •How can customer service deliver competitive edge? •ROI from Customer Delight •Why do customer focus companies "Invert the Pyramid?" •How does one manage when things go wrong? •Why is it important to set service quality standards? •What does it take to have a customer for Life?
Contact Person:	Ms. Ratnashree Saha Executive CII-Suresh Neotia Centre of Excellence for Leadership DC-36, Sector – I, Salt Lake City, Behind City Centre, Kolkata 700 064 Phone No.: +91 33 66140100 & Fax: +91 33 66140136 Mobile: 9836085781 Email: ratnashree.saha@cii.in
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Event:	Workshop on Works Contract
Date:	17th March 2010
About the Event:	What is works contract: Any agreement for execution of works relating to civil works, construction, manufacture, processing, fabrication, erection, installation, fitting out, improvement, modification, repair, or commissioning of any movable, or immovable property for cash / deferred payment or other valuable consideration is a works contract. When a contract fulfilling the above conditions is executed by the dealer, he is liable to pay tax on the sale value of goods involved in the execution of works contract. Objective : The Program covers concepts of Works Contracts, Interstate Works Contracts, VAT Credits for WC, Specific cases of WC & Service Tax like AMCs, Construction Contracts etc. Type of Participants : This is an exclusive program designed especially for those executives connected with Works Contract transactions of their companies.
Contact Person:	Mr. Shuvojyoti Chakrabarti Executive CII-Suresh Neotia Centre of Excellence for Leadership DC-36, Sector – I, Salt Lake City, Behind City Centre, Kolkata 700 064 Phone No.: +91 33 66140100 & Fax: +91 33 66140136 Mobile: 9831766387 Email: shuvojyoti.chakrabarti@cii.in
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Event:	Workshop on Service Tax
Date:	16th March 2010
About the Event:	Since its introduction in the year 1994, Service Tax has emerged as a major source of revenue for the Central Government. The base of service tax is being expanded every year by proposing tax on the new categories of services in the Finance Bill. A significant aspect of Service Tax is that there are notable inclusions and exclusions in most types of services. The Government has issued a number of clarificatory circulars regarding several inclusions and exclusions and rules have been put in place to deal with classification of services, export of services, CENVAT credit of the services and so on. Even so, there are a number of grey areas and litigations abound. The Government has so far relied on voluntary compliance. However, in view of revenue compulsions, it is likely that the defaulters will be dealt with more strictly by the Government in the future. The legal instruments to deal with defaulters are in place. So it is necessary for service providers to understand the legal provisions, clarificatory circulars and even case laws relating to Service Tax so as to ensure compliance. Objective: To appraise the participants about the provisions proposed in the Budget and their impact on the business carried out by the various sectors so that they are able to ensure compliance with the laws and adopt the best practices. For whom: - Executives and managers of companies providing services - Service providers and manufacturing availing CENVAT credit - Exporters of services - Users of services provided in India or abroad
Contact Person:	Ms. Kumkum Sircar Deputy Director CII-Suresh Neotia Centre of Excellence for Leadership DC-36, Sector – I, Salt Lake City, Behind City Centre, Kolkata 700 064 Phone No.: +91 33 66140100 & Fax: +91 33 66140136 Mobile: 9830191412 Email: kumkum.sircar@cii.in
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Event:	Supervisory Development Program
Date:	11 - 12 March 2010
About the Event:	The role of a supervisor has always been a key factor in an organization’s success serving as the effective link between the senior management and the workers. With organizations becoming leaner and flatter the supervisory role has assumed even greater significance. Literally, it is the supervisor who gets things done and makes things happen. The program aims at highlighting the role of a Supervisor in today’s changing, competitive and challenging environment. Objectives:  To equip the officers with the capacity to deal with employee relations issues proactively and efficiently.  To highlight the need for developing a positive work culture.  To enable officers to be leaders with a good balance of people orientation and task orientation.
Contact Person:	Mr. Jaydeep Bose Executive CII-Suresh Neotia Centre of Excellence for Leadership DC-36, Sector – I, Salt Lake City, Behind City Centre, Kolkata 700 064 Phone No.: +91 33 66140100 & Fax: +91 33 66140136 Mobile: 9836499943 Email: jaydeep.bose@cii.in
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Event:	Workshop on Customer Service Excellence
Date:	5-6th March 2010
About the Event:	In today’s competitive environment, we find ourselves in a market where many companies are offering the same products and services. When customers have to decide on which is a better alternative, most of their decision making is then based on to how they are treated as customers by the company. A great company from the consumer’s point of view should be defined as one offering excellent products, or services, giving above average customer service and providing even better support than its’ competitors. It allows a company to build a competitive advantage, create a brand name, and obtain loyalty in their customer base. Global competition today is fierce, and customers who are merely satisfied with your company's products or services will soon be lured away by your competition. The Customer Delight Principle reveals how today's leading marketers consistently retain and grow their customer bases by moving beyond satisfaction to discover and fill each customer's unseen yet essential needs. Delighted customers are those where you anticipate their needs, provide solutions to them before they ask and where you are observing to see if new and/or additional expectations are about to be required. The Workshop provides valuable insights into: •Why having satisfied customers is not good enough – Need to move to "Customer Delight". •Design, organize, plan and execute "Customer Delight" processes. •Why the service a customer receives is dependant on service we give each other as internal customers. •How can customer service deliver competitive edge? •ROI from Customer Delight •Why do customer focus companies "Invert the Pyramid?" •How does one manage when things go wrong? •Why is it important to set service quality standards? •What does it take to have a customer for Life?
Contact Person:	Mr. Arnab Chatterjee Executive Officer CII-Suresh Neotia Centre of Excellence for Leadership DC-36, Sector – I, Salt Lake City, Behind City Centre, Kolkata 700 064 Phone No.: +91 33 66140100 Fax: +91 33 66140136 Mobile: 9748018102 Email: arnab.chatterjee@cii.in
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Forthcoming Events

Events Concluded

EVENTS IN 2009

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